Safe recovery

Help and support

Understand what to retry, what evidence to retain, and what must never be included in a support request.

Before retrying

Check the visible state

Read whether the operation is safe to retry and whether any data or financial action was affected. Check freshness, broker status, and service status before repeating a request.

Never repeat an approval or order action unless the interface confirms its current version and outcome.

Reporting a problem

Share safe diagnostic context

Include the time, affected screen, visible correlation identifier, and the exact safe error message.

Never share passwords, broker credentials, access tokens, private keys, session cookies, or raw portfolio exports.

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